Sage experienced a minor incident on August 18, 2026 affecting Sage Intacct, lasting 6h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Sage Intacct
Update timeline
- investigating Aug 18, 2026, 12:54 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Aug 18, 2026, 01:08 AM UTC
We have identified an issue in the USA preventing a subset of customers from accessing the service. The service is available for all other customers. We are currently investigating.
- monitoring Aug 18, 2026, 01:20 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Aug 18, 2026, 07:39 AM UTC
The issue is resolved and the service continues to perform as expected.