Sage experienced a minor incident on July 27, 2026 affecting Banking Service and Banking Service and 1 more component, lasting 2d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 27, 2026, 10:38 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Jul 27, 2026, 11:06 AM UTC
We have identified an issue where customers globally using Open Banking are experiencing duplicate bank transactions. The products/services affected are: Sage 200 Accounts SBC Accounting (ZA) Sage 100 (FR) Sage 300 Accounts Sage Intacct Sage 50 Accounts (CA) Sage 50 Accounts (UKI) Sage One Sage 50 Accounts (US) Sage Sole Trader We are currently investigating.
- identified Jul 27, 2026, 03:53 PM UTC
We have identified the cause of the issue, and we are working on a fix. Thank you for your understanding as we work to resolve this issue.
- identified Jul 28, 2026, 09:24 AM UTC
While we continue to actively work on a fix, customers may experience delays in receiving bank transactions for Open Banking. We appreciate your patience as we work to resolve this issue.
- identified Jul 28, 2026, 03:58 PM UTC
We are continuing to actively work on a fix. Thank you for your patience as we work to resolve this issue.
- resolved Jul 29, 2026, 02:50 PM UTC
The issue is resolved and the service is available and performing as expected.