Sage incident
Sage Business Cloud Accounting (UKI) - Degraded Performance
Sage experienced a notice incident on July 21, 2026 affecting Sage Business Cloud Accounting (UKI), lasting 16d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2026, 11:01 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Jul 21, 2026, 11:43 AM UTC
We are aware of an issue affecting some customers who have recently migrated from Sage 50 to Sage Accounting. This may prevent them from using their financial data to complete ITSA submissions or complete a compliant update to HMRC . We are actively working to resolve the issue and are prioritising affected customers while implementing a permanent fix. If you are affected and need urgent assistance, please contact our Customer Support team.
- identified Jul 22, 2026, 03:13 PM UTC
We are continuing to actively work on resolving the issue and are prioritizing potentially affected customers while implementing a permanent fix. If you are affected and need urgent assistance, please contact our Customer Services team. Thank you for your understanding as we work to resolve this issue.
- identified Jul 24, 2026, 03:04 PM UTC
We are actively working to resolve the issue and are prioritizing potentially affected customers while implementing a permanent fix. If you require urgent assistance, please contact our Customer Services team. Thank you for your patience and understanding.
- identified Jul 28, 2026, 04:06 PM UTC
We are continuing to actively work on implementing a fix to resolve the issue and continue to prioritize potentially affected customers. Thank you for your patience as we work to resolve this issue.
- identified Jul 29, 2026, 03:36 PM UTC
We are continuing to roll out a fix. Thank you for your patience as we work to resolve this issue. If you require urgent assistance, please contact our Customer Services team.
- identified Jul 31, 2026, 03:46 PM UTC
We are continuing the rollout of a fix and continue to closely monitor the service. Thank you for your patience. If you require urgent assistance, please contact our Customer Services team.
- identified Aug 03, 2026, 03:51 PM UTC
The rollout of the fix is continuing, and we are actively monitoring the service. If you require urgent assistance, please contact our Customer Services team. We appreciate your patience as we work to resolve this issue.
- identified Aug 05, 2026, 03:55 PM UTC
The rollout of the fix is ongoing, and we are actively monitoring the service. We appreciate your patience as we work toward full resolution. For urgent assistance, please contact our Customer Services team.
- resolved Aug 07, 2026, 07:26 AM UTC
The issue is resolved and the service continues to perform as expected.