Sage experienced a minor incident on July 20, 2026 affecting Sage Intacct, lasting 16h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Sage Intacct
Update timeline
- investigating Jul 20, 2026, 09:10 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Jul 20, 2026, 09:18 PM UTC
We have identified an issue in the USA preventing customers from importing files like CSV, Excel, etc. All other product functionalities and performing as expected. We are currently investigating.
- monitoring Jul 20, 2026, 11:00 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Jul 21, 2026, 01:15 PM UTC
The issue is resolved and the service continues to perform as expected.