Sage experienced a minor incident on July 20, 2026 affecting My Sage, lasting 20h 39m. The incident has been resolved; the full update timeline is below.
Affected components
My Sage
Update timeline
- investigating Jul 20, 2026, 11:28 AM UTC
We have identified that customers in the UK are presented with “side by side configuration error” when attempting to upgrade to V34 via My Sage. We are currently investigating.
- monitoring Jul 20, 2026, 02:06 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Jul 21, 2026, 08:08 AM UTC
The issue is resolved and the service continues to perform as expected.