Sage experienced a minor incident on June 29, 2026 affecting Banking Service, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 29, 2026, 05:38 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Jun 29, 2026, 06:09 PM UTC
Customer impact At 16:56 UTC on June 25th, we identified an issue impacting customers in the USA and Canada preventing customers from onboarding. So far, 11 customers have reported the issue. The issue affected all Sage North American products and services relying on integrations with the 18 banks listed below: -First Citizens Bank, US -PNC PINACLE, US -BMO Online Banking for Business, Canada -TD Bank, US -Silicon Valley Bank, US -Santander, US -First Republic Bank Corporate Online, US -City National Bank EASI, US -Citizens Bank, US -MUFG Connect, US -Customers Bank, US -HSBC, US -J.P. Morgan Access, US -BMO Online Banking for Business, Canada -Commerce, US -Goldman Sachs, US -Wells Fargo Vantage, US -KeyBank, US The products/services affected were: -Sage BC Accounting NA -Sage 50c Accounts -Sage 100 Contractor Cloud -Sage 100c Accounts -Sage 300 Accounts -Sage Intacct -Sage Intacct - Technical Solutions Group – Infrastructure
- monitoring Jun 29, 2026, 09:01 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Jul 01, 2026, 05:17 PM UTC
The issue is resolved and the service continues to perform as expected.