Sage incident

Online Help Center (FR) - Partial Outage

Minor Ongoing View vendor source →

Sage is currently experiencing a minor incident affecting Online Help Center (FR) and Sage 50 and 1 more component, which began 5h ago. The vendor's full update timeline is below.

Started
Oct 20, 2026, 08:27 AM UTC
Resolved
Ongoing
Duration
● 4h 38m
Detected by Pingoru
Oct 20, 2026, 08:27 AM UTC

Affected components

Online Help Center (FR)Sage 50Sage efacture (FR)Sage FRP 1000 (FR)Sage BOB

Update timeline

  1. investigating Oct 20, 2026, 08:27 AM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. identified Oct 20, 2026, 09:14 AM UTC

    We have identified an issue preventing French customers from accessing Online Help Centre (FR) across the products listed below. The products/services whose help pages have been identified as affected at the moment are: - Sage Business Cloud - Sage 50 - Sage ECF - Sage 100 - Sage FRP 1000 - Sage BOB - Sage BI Reporting - Sage Paie PME - Sage eFacture - Sage EDI Online - Sage Production (GPAO) - Sage Génération Experts - Linkup PME - Sage Batigest Connect et i7

  3. monitoring Oct 20, 2026, 12:59 PM UTC

    The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.