Sage experienced a minor incident on May 28, 2026 affecting Banking Service and Sage Business Cloud Accounting (UKI), lasting 7d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2026, 02:41 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating May 28, 2026, 02:52 PM UTC
We have identified an intermittent issue in the UK preventing customers from uploading bank statements. Customers are being presented with an error message: "An error occurred with your import". All other product functionalities are performing as expected. The product/services where we have seen this issue are: -Sage Business Cloud Accounting UKI -Sage 50 Accounts We are currently investigating.
- investigating May 28, 2026, 05:40 PM UTC
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
- investigating May 29, 2026, 04:06 PM UTC
We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.
- investigating Jun 01, 2026, 03:59 PM UTC
We are continuing to investigate the cause of the issue. In parallel, we are investigating a possible workaround. Thank you for your patience as we work to resolve this issue.
- monitoring Jun 03, 2026, 03:59 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. Customers who experience issues are encouraged to contact customer services for further assistance and guidance on a workaround.
- resolved Jun 04, 2026, 04:00 PM UTC
The issue is resolved and the service continues to perform as expected.