Sage experienced a major incident on May 28, 2026 affecting Brightpearl and Brightpearl and 1 more component, lasting 19h 42m. The incident has been resolved; the full update timeline is below.
Affected components
BrightpearlBrightpearlBrightpearl
Update timeline
- investigating May 28, 2026, 01:30 PM UTC
We have identified that a subset of customers in the US, Australia, Argentina and Chile did not get some of their Shopify orders processed, and as a consequence won´t appear on the system. We are currently investigating.
- identified May 28, 2026, 01:52 PM UTC
The affected orders will be processed during the night and will be available on the 29th of May. If you require assistance please reach out to Customer Services.
- resolved May 29, 2026, 09:13 AM UTC
The issue is resolved and the service is available and performing as expected.