Sage incident

Sage Intacct - Operational

Minor Resolved View vendor source →

Sage experienced a minor incident on May 25, 2026 affecting Sage Intacct, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
May 25, 2026, 08:34 AM UTC
Resolved
May 26, 2026, 10:46 AM UTC
Duration
1d 2h
Detected by Pingoru
May 25, 2026, 08:34 AM UTC

Affected components

Sage Intacct

Update timeline

  1. investigating May 25, 2026, 08:34 AM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. identified May 25, 2026, 08:46 AM UTC

    We have identified an issue where some of the customers in Australia are unable to log in to the service while some are experiencing performance slowness. We are currently investigating.

  3. identified May 25, 2026, 10:01 AM UTC

    We have identified the cause of the issue and we are working on a fix.

  4. monitoring May 25, 2026, 10:34 AM UTC

    The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

  5. resolved May 26, 2026, 10:46 AM UTC

    The issue is resolved and the service continues to perform as expected.