Sage experienced a minor incident on May 21, 2026 affecting Sage Intacct and Sage Intacct and 1 more component, lasting 4d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2026, 05:35 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified May 21, 2026, 05:48 PM UTC
Between 9 May at 05:30 UTC and 12 May at 21:00 UTC, customers using the Project Contracts feature may have experienced data inconsistencies when payments were applied to Accounts Receivable (AR) invoices. During this period, when a payment was processed against an AR invoice linked to a Project Contract, the system could unintentionally remove Project Contract line data, including both original and revised contract amounts. This may have resulted in missing or inaccurate contract totals and reduced visibility into Project Contract values. Thank you for your patience as we work to resolve this issue.
- monitoring May 25, 2026, 09:55 AM UTC
The service is restored and performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved May 26, 2026, 04:24 PM UTC
The issue is resolved and the service continues to perform as expected.