Sage incident
Sage Business Cloud Accounting ZA - Degraded Performance
Sage is currently experiencing a major incident affecting Sage Business Cloud Accounting ZA, which began 3d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 18, 2026, 08:16 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating May 18, 2026, 08:49 AM UTC
We have identified that customers are experiencing severe slowness when trying to use the product. We are currently investigating.
- identified May 18, 2026, 09:24 AM UTC
We have scheduled an emergency maintenance at 11:25 SAST at 18th of May to help us resolve the issue. The service will be unavailable for customers while we conduct this activity. We apologise for any inconvenience this might cause.
- identified May 18, 2026, 09:52 AM UTC
We have completed the maintenance succesfully and the service is now available. We continue to investigate to ensure that all services have resumed succesfully.
- monitoring May 18, 2026, 12:48 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. We have scheduled a maintenance at 20:00 SAST on the 18th of May that will last for 20 minutes, until 20:20 SAST. During this scheduled time customers might experience slow performance while using the service. We apologise for any inconvenience this might cause.
- monitoring May 18, 2026, 07:08 PM UTC
The scheduled maintenance has been completed successfully. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- investigating May 19, 2026, 07:34 AM UTC
We have identified that customers may experience degraded performance when using the product. We are currently investigating.
- monitoring May 19, 2026, 11:18 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.