Sage experienced a minor incident on May 12, 2026 affecting Sage Intacct and Sage Intacct and 1 more component, lasting 23h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2026, 05:49 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified May 12, 2026, 06:04 PM UTC
We have identified a global issue where customers may see incorrect currency when processing payments. All other product functionality is performing as expected. The root cause has been identified, and we are actively applying a fix. During this time, you may experience some transaction delays. Thank you for your patience as we work to resolve this issue.
- monitoring May 12, 2026, 09:45 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved May 13, 2026, 05:03 PM UTC
The issue is resolved and the service continues to perform as expected.