Sage experienced a minor incident on March 23, 2026 affecting Banking Service and Sage Sole Trader, lasting 6h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Banking ServiceSage Sole Trader
Update timeline
- investigating Mar 23, 2026, 09:42 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Mar 23, 2026, 10:10 AM UTC
We have identified that Bank Connections powered by Sage are not working for customers using the mobile application of Sage Sole Trader. Transaction synchronization and all other functionality is performing as expected. We are currently investigating.
- resolved Mar 23, 2026, 03:59 PM UTC
The issue is resolved and the service is available and performing as expected.