Sage experienced a minor incident on September 8, 2026 affecting Brightpearl, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Brightpearl
Update timeline
- investigating Sep 08, 2026, 03:16 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Sep 08, 2026, 03:30 PM UTC
We have identified an issue where European customers are experiencing intermittent errors in the UI. We are currently investigating.
- monitoring Sep 08, 2026, 04:15 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Sep 10, 2026, 02:13 PM UTC
The issue is resolved and the service continues to perform as expected.