Sage experienced a minor incident on September 11, 2026 affecting Sage Connect and Sage 50 and 1 more component, lasting 5h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2026, 08:18 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Sep 11, 2026, 08:42 AM UTC
We have identified an issue preventing some customers in France and North America from accessing the Collaboration Portal. Affected customers are presented with an "Unable to load the page" error message. The products/services affected are: Sage 50 Sage 100 Sage X3 Sage FRP 1000Batigest Sage Business Cloud Bureau We are currently investigating the issue. As a workaround, affected customers can clear their browser cache and cookies to restore connectivity.
- monitoring Sep 11, 2026, 09:49 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. Customers who continue to experience issues should close and reopen their browser before logging in again.
- resolved Sep 11, 2026, 02:06 PM UTC
The issue is resolved and the service continues to perform as expected.