Affected components
Update timeline
- identified Mar 26, 2026, 08:33 AM UTC
We identified an issue in the UK preventing customers in the UK from completing payroll submissions in the products listed below: -Sage 50 Payroll -Sage Business Cloud Payroll Customers will be presented with an "System failure" error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.
- identified Mar 26, 2026, 03:30 PM UTC
If you are experiencing the issue when completing payroll submissions, please reach out HMRC’s Online Services Helpdesk. They will support you by enabling your user or by addressing the cause. You can reach the Technical support for HMRC online services on the following link.
- monitoring Mar 27, 2026, 08:33 AM UTC
Third-party, HMRC, has confirmed that the issue has been resolved, and the payroll submission functionality is performing as expected for all products. We will continue to monitor closely.
- resolved Mar 27, 2026, 03:05 PM UTC
The issue is resolved and the service continues to perform as expected.
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