Sage experienced a minor incident on September 14, 2026 affecting Sage Expense Management and Sage Expense Management and 1 more component, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2026, 02:03 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Sep 14, 2026, 02:24 PM UTC
We have identified an issue preventing customers from using the expense creation via email forward functionality when using this inbox [email protected]. This functionality is used to upload data into the application. Affected customers are receiving the error message: "Inbox has reached the limit." All other functionalities are performing as expected. We are working on a fix.
- resolved Sep 14, 2026, 03:02 PM UTC
The issue is resolved and the service is available and performing as expected.