Sage experienced a notice incident on April 10, 2026 affecting Brightpearl, lasting 2d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Brightpearl
Update timeline
- investigating Apr 10, 2026, 08:34 PM UTC
We have identified an intermittent issue where customers in North America cannot access the application UI. We are currently investigating.
- monitoring Apr 10, 2026, 11:01 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Apr 13, 2026, 07:14 AM UTC
The issue is resolved and the service continues to perform as expected.