Sage incident

Brightpearl - Partial Outage

Ongoing since 04:04 PM UTC, affecting Brightpearl and Brightpearl and 1 more.

investigating Nov 09, 2026, 04:18 PM UTC

We have identified an issue resulting in customers globally being experiencing issues while using Warewolf (WMS system). Issue encountered include but are not limited to slowness when attempting to use it or transfer issues. We are currently investigating.

Started
Nov 09, 2026, 04:04 PM UTC
Resolved
Ongoing
Duration
● 44m
Detected by Pingoru
Nov 09, 2026, 04:04 PM UTC

Affected components

BrightpearlBrightpearlBrightpearlBrightpearl

Update timeline

  1. investigating Nov 09, 2026, 04:04 PM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. investigating Nov 09, 2026, 04:18 PM UTC

    We have identified an issue resulting in customers globally being experiencing issues while using Warewolf (WMS system). Issue encountered include but are not limited to slowness when attempting to use it or transfer issues. We are currently investigating.

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