Sage is currently experiencing a minor incident affecting Banking Service and Sage 50 and 1 more component, which began 2d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Sep 21, 2026, 02:01 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified Sep 21, 2026, 02:34 PM UTC
We identified an issue with the bank feeds we receive from Gocardless in the regions of North America, United Kingdom, and Ireland. As a result, a proportion of customers using Gocardless from receiving new transactions and onboarding new bank accounts. The service is performing as expected for all other customers using different banks. We are engaged with our third-party, Gocardless to resolve this issue. The products/services affected are: Sage 200 Accounts UKI Sage 50 Accounts UKI Sage BC Accounting Sage Individual Sage Intacct
- identified Sep 22, 2026, 03:39 PM UTC
We remain engaged with our third-party provider, GoCardless, which is actively working on a fix.