Sage experienced a minor incident on September 21, 2026 affecting Brightpearl and Brightpearl and 1 more component, lasting 17d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 21, 2026, 12:59 PM UTC
The Product Labels issue: The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
- monitoring Sep 22, 2026, 03:57 PM UTC
The Product Labels issue: The service continues to perform as expected and remains under close monitoring. Should customers experience any issues, they are advised to contact Customer Services.
- investigating Oct 02, 2026, 07:53 AM UTC
eBay Integration Functionalities: We have identified a global issue preventing customers from using all functionality in the eBay integration. All other product functionalities are performing as expected. We are currently investigating. The Product Labels issue: The service continues to perform as expected and remains under close monitoring. Should customers experience any issues, they are advised to contact Customer Services.
- investigating Oct 02, 2026, 10:14 AM UTC
eBay Integration Functionalities: The service is performing as expected. Customers may need to re-authenticate to access all functionality in the eBay integration. Avoiding a reoccurrence is our priority as we closely monitor the service. The Product Labels issue: The service continues to perform as expected and remains under close monitoring. Should customers experience any issues, they are advised to contact Customer Services.
- resolved Oct 08, 2026, 04:32 PM UTC
The issue is resolved and the service continues to perform as expected.