Sage experienced a minor incident on September 9, 2026 affecting Sage Intacct, lasting 4d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2026, 04:58 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Sep 09, 2026, 05:09 PM UTC
We are investigating an issue causing slowness for a subset of customers in the USA. The service remains available and is performing as expected for all other customers.
- monitoring Sep 09, 2026, 11:04 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- investigating Sep 10, 2026, 03:11 PM UTC
We have received reports that a small subset of customers continue to experience slowness. We are investigating.
- investigating Sep 10, 2026, 05:51 PM UTC
Thank you for your understanding as we work to resolve this issue.
- investigating Sep 10, 2026, 11:56 PM UTC
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
- identified Sep 11, 2026, 10:14 PM UTC
We have identified the cause of the issue and we are working on a fix. Thank you for your understanding as we work to resolve this issue.
- monitoring Sep 13, 2026, 07:50 PM UTC
A fix has been implemented, and we are closely monitoring the service.
- resolved Sep 14, 2026, 02:45 PM UTC
The issue is resolved and the service continues to perform as expected.