SAFEQ incident

Incident - DE Datacenter: Email delivery issue.

Minor Resolved

SAFEQ experienced a minor incident on May 27, 2026 affecting Embedded [DE] (HP) and Embedded [DE] (Konica Minolta) and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2026, 09:49 AM UTC
Resolved
May 27, 2026, 10:09 AM UTC
Duration
20m
Detected by Pingoru
May 27, 2026, 09:49 AM UTC

Affected components

Embedded [DE] (HP)Embedded [DE] (Konica Minolta)DE Data Center (Scanning)Embedded [DE] (Ricoh)Embedded [DE] (Xerox)DE Data Center (Web Portal)Embedded [DE] (Sharp)Embedded [DE] (FujiFilm)

Update timeline

  1. investigating May 27, 2026, 09:49 AM UTC

    We are currently investigating an issue where emails are not being sent from our DE data center using the default messaging configuration. Notifications, alerts, and other outbound emails relying on this default service are affected and may be delayed or undelivered. **Who is affected:** Customers on OTC clusters using the **default messaging configuration.** **Who is not affected:** Customers who have configured their own messaging service (e.g., custom SMTP server or third-party email provider). Email delivery through your own configuration continues to operate normally. Our engineering team is actively working on a resolution. Updates will follow on this channel.

  2. resolved May 27, 2026, 10:09 AM UTC

    This incident has been resolved.