SafeNet Trusted Access EU/US incident
Classic STA Push OTP - Creation
SafeNet Trusted Access EU/US experienced a minor incident on June 12, 2025 affecting Push Delivery, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:47 PM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers. Please note you can still authenticate by generating OTP manually from your mobile app. Our cloud service provider has confirmed they are having issues. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- monitoring Jun 12, 2025, 06:55 PM UTC
We are now seeing signs of recovery from our cloud service provider. Services are still stabilizing however, we will continue to monitor for a full recovery.
- resolved Jun 12, 2025, 07:46 PM UTC
Our services are fully recovered and our cloud service provider has provided confirmation that the issue is resolved on their end. We are conducting testing with positive results. However we will continue to closely monitor the situation. We will now close this incident and provide an incident report when the details become available to us.
- postmortem Jun 18, 2025, 09:43 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)