SafeNet Trusted Access EU/US incident

US Incident - Console Access, API and SAML Authentication

Minor Resolved View vendor source →

SafeNet Trusted Access EU/US experienced a minor incident on June 30, 2024, lasting 4h. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2024, 08:30 AM UTC
Resolved
Jun 30, 2024, 12:30 PM UTC
Duration
4h
Detected by Pingoru
Jun 30, 2024, 08:30 AM UTC

Update timeline

  1. resolved Jul 03, 2024, 04:56 PM UTC

    This issue appeared to be limited in scope and retries should have worked if any errors were encountered. The issue was identified and steps were taken to remediate the issue. Incident duration: approximately 12:30 UTC – 13:15 UTC, 45 minutes Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications.

  2. postmortem Jul 05, 2024, 02:27 PM UTC

    [Final IR Available here](https://supportportal.thalesgroup.com/sys_attachment.do?sys_id=6f3a54dc975386148ac9ba67f053af10) [IR History Available here](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)