SafeNet Trusted Access EU/US incident
US - Admin Console Incident
SafeNet Trusted Access EU/US experienced a major incident on July 9, 2024 affecting Admin Consoles, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2024, 01:46 PM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- investigating Jul 09, 2024, 01:54 PM UTC
We are continuing to investigate this issue.
- identified Jul 09, 2024, 01:59 PM UTC
We have identified a fix and are currently implementing. We will monitor the service to ensure that services are optimal.
- monitoring Jul 09, 2024, 02:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 09, 2024, 02:48 PM UTC
This incident has been resolved.
- postmortem Jul 18, 2024, 05:05 AM UTC
[Final IR Available here](https://gemalto.service-now.com/sys_attachment.do?sys_id=636651d097ef82588ac9ba67f053afec) [IR History Available here](https://supportportal.thalesgroup.com/csm?sys_kb_id=f25838d4dbc704949cea983cca9619cb&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=e5a655d44763021054c15502e26d43e0&sysparm_article=KB0021002)