SafeNet Trusted Access EU/US experienced a minor incident on July 9, 2024 affecting Management, lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2024, 01:07 PM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Sync" for some customers. Customers may see issues syncing user details from their user directory (eg: Active Directory) The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
- investigating Jul 09, 2024, 01:19 PM UTC
Investigation is underway to identify the issue and further updates will follow.
- monitoring Jul 09, 2024, 01:34 PM UTC
A fix has been identified and we are currently monitoring the situation to ensure that the incident has been resolved.
- resolved Jul 09, 2024, 03:42 PM UTC
This incident is catching up with a backlog and is has been marked closed but will take a few hours to clear.