SafeNet Trusted Access EU/US incident
EU - Authentication Services Incident
SafeNet Trusted Access EU/US experienced a major incident on July 11, 2024 affecting Authentication Services and Admin Consoles and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 11, 2024, 07:46 AM UTC
The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services. This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA. Issues with RADIUS and console will impede your access to VPN and other network assets. SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- investigating Jul 11, 2024, 08:08 AM UTC
We are continuing to investigate this issue.
- identified Jul 11, 2024, 08:15 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 11, 2024, 08:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 11, 2024, 08:18 AM UTC
This incident has been resolved.
- postmortem Jul 18, 2024, 04:57 AM UTC
[Final IR Available here](https://supportportal.thalesgroup.com/sys_attachment.do?sys_id=aa741dd897af82588ac9ba67f053af4c) [IR History Available here](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)