SafeNet Trusted Access EU/US incident

All Regions - Third party Email related service issues

Minor Resolved View vendor source →

SafeNet Trusted Access EU/US experienced a minor incident on July 19, 2024 affecting End User Services and End User Services and 1 more component, lasting 4h 24m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 08:21 AM UTC
Resolved
Jul 19, 2024, 12:45 PM UTC
Duration
4h 24m
Detected by Pingoru
Jul 19, 2024, 08:21 AM UTC

Affected components

End User ServicesEnd User ServicesEnd User Services

Update timeline

  1. investigating Jul 19, 2024, 08:21 AM UTC

    We are currently seeing issues with our 3rd party email services across all the regions, which will mainly affect our provisioning and email delivery services. The Thales Incident Response Team is actively investigating and monitoring this problem and will update this incident with additional information as it becomes available.

  2. identified Jul 19, 2024, 10:14 AM UTC

    All authentications are working fine. We are still actively monitoring & working towards the email service restoration.

  3. resolved Jul 19, 2024, 12:45 PM UTC

    All regions - the third party email provider is now serving emails as expected. This incident will now be closed.