SafeNet Trusted Access EU/US incident
EU - Console Access, API and SAML Authentication Incident
SafeNet Trusted Access EU/US experienced a minor incident on August 11, 2024 affecting Authentication Services and Admin Consoles and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2024, 03:31 AM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- resolved Aug 11, 2024, 03:52 AM UTC
We have resolved the issue and tested all services and can confirm nominal operation. We are closing this incident and will issue an Incident Report in due course.
- postmortem Aug 20, 2024, 07:13 PM UTC
[Final IR Available here](https://supportportal.thalesgroup.com/sys_attachment.do?sys_id=b9511e07c3881a50f4067e53e40131f2) [IR History Available here](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)