SafeNet Trusted Access EU/US incident
EU Incident - Console Access, API and SAML Authentication
SafeNet Trusted Access EU/US experienced a minor incident on September 22, 2024 affecting Authentication Services and Admin Consoles and 1 more component, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2024, 01:03 AM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- investigating Sep 22, 2024, 01:19 AM UTC
The issues appear to be intermittent. Retries should prove successful if you are having issues accessing the console or authenticating via SAML
- resolved Sep 23, 2024, 06:15 AM UTC
This incident has been resolved.
- postmortem Sep 26, 2024, 07:02 PM UTC
[Interim IR](https://supportportal.thalesgroup.com/sys_attachment.do?sys_id=ebe4b00347f496506f124c99316d43cb) [IR History](https://supportportal.thalesgroup.com/csm?sys_kb_id=60783cd4dbc704949cea983cca9619b4&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=3c35b0cfc3bc1e1063ec2635990131fb&sysparm_article=KB0021003)