SafeNet Trusted Access EU/US incident
STA EU Incident - Console Access, API and SAML Authentication
SafeNet Trusted Access EU/US experienced a minor incident on October 1, 2024 affecting Authentication Services and Admin Consoles and 1 more component, lasting 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2024, 06:29 PM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. Issues using the management API could also occur. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- resolved Oct 01, 2024, 06:32 PM UTC
The issue has been resolved. Closing the incident now.
- postmortem Oct 19, 2024, 03:59 AM UTC
[Final IR Available here](https://supportportal.thalesgroup.com/sys_attachment.do?sys_id=13c20452c3551210a464d6af050131eb) [IR History Available here](https://supportportal.thalesgroup.com/csm?sys_kb_id=60783cd4dbc704949cea983cca9619b4&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=b8d3849297959a50c698bf76f053af94&sysparm_article=KB0021003)