SafeNet Trusted Access EU/US experienced a notice incident on October 15, 2024 affecting Management, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Management
Update timeline
- investigating Oct 15, 2024, 08:56 AM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Sync" for some customers. Customers may see issues syncing user details from their user directory (eg: Active Directory) The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
- identified Oct 15, 2024, 09:54 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 15, 2024, 09:54 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 15, 2024, 09:58 AM UTC
This incident has been resolved.