SafeNet Trusted Access EU/US incident

Classic - Radius Authentication Services Incident

Minor Resolved View vendor source →

SafeNet Trusted Access EU/US experienced a minor incident on December 5, 2024 affecting Authentication Services and Admin Consoles and 1 more component, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2024, 10:55 PM UTC
Resolved
Dec 06, 2024, 12:25 AM UTC
Duration
1h 30m
Detected by Pingoru
Dec 05, 2024, 10:55 PM UTC

Affected components

Authentication ServicesAdmin ConsolesEnd User Services

Update timeline

  1. investigating Dec 05, 2024, 10:55 PM UTC

    The SafeNet Trusted Access monitoring system has detected a problem with Radius Authentication Services. It appears we now have a reoccurrence of the event that degraded Radius services earlier. We are again working towards implementing further steps to mitigate the issue. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

  2. identified Dec 05, 2024, 11:46 PM UTC

    We have taken restorative steps and are currently testing.

  3. resolved Dec 06, 2024, 12:25 AM UTC

    Our testing and continued monitoring has given us confidence that the environment has recovered. We will now close this incident.