SafeNet Trusted Access EU/US incident

EU - Push OTP Service Incident

Minor Resolved View vendor source →

SafeNet Trusted Access EU/US experienced a minor incident on December 18, 2024 affecting Push Delivery, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2024, 09:39 AM UTC
Resolved
Dec 18, 2024, 10:37 AM UTC
Duration
58m
Detected by Pingoru
Dec 18, 2024, 09:39 AM UTC

Affected components

Push Delivery

Update timeline

  1. investigating Dec 18, 2024, 09:39 AM UTC

    The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

  2. investigating Dec 18, 2024, 09:49 AM UTC

    Note: As a workaround customers can still authenticate by generating OTP manually from your mobile app.

  3. identified Dec 18, 2024, 09:53 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Dec 18, 2024, 10:37 AM UTC

    This incident has been resolved.