SafeNet Trusted Access EU/US incident

EU - Admin Console Incident

Major Resolved View vendor source →

SafeNet Trusted Access EU/US experienced a major incident on December 24, 2024 affecting Admin Consoles, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Dec 24, 2024, 05:57 PM UTC
Resolved
Dec 24, 2024, 06:56 PM UTC
Duration
58m
Detected by Pingoru
Dec 24, 2024, 05:57 PM UTC

Affected components

Admin Consoles

Update timeline

  1. investigating Dec 24, 2024, 05:57 PM UTC

    The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

  2. investigating Dec 24, 2024, 05:58 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 24, 2024, 06:56 PM UTC

    The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.