SafeNet Trusted Access EU/US incident
Classic - Admin Console Incident
SafeNet Trusted Access EU/US experienced a minor incident on March 6, 2025 affecting Admin Consoles, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 06, 2025, 07:12 PM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- monitoring Mar 06, 2025, 07:36 PM UTC
We have performed some reparative steps and are seeing positive results. We are continuing to troubleshoot to ensure continued stability.
- resolved Mar 06, 2025, 07:43 PM UTC
After testing we are confident that the service will remain stable. We will close this incident.
- postmortem Apr 01, 2025, 06:41 PM UTC
[Final IR Download here](https://supportportal.gemalto.com/sys_attachment.do?sys_id=ba91b387c3642e10a464d6af0501310d) [IR History Download here](https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)