SafeNet Trusted Access EU/US incident

EU - Radius Service Incident

Minor Resolved View vendor source →

SafeNet Trusted Access EU/US experienced a minor incident on March 24, 2025 affecting Push Delivery, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2025, 10:07 AM UTC
Resolved
Mar 24, 2025, 10:39 AM UTC
Duration
32m
Detected by Pingoru
Mar 24, 2025, 10:07 AM UTC

Affected components

Push Delivery

Update timeline

  1. investigating Mar 24, 2025, 09:52 AM UTC

    The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers. Issues with RADIUS will impede your access to VPN and other network assets. The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.

  2. investigating Mar 24, 2025, 10:07 AM UTC

    We are continuing to investigate this issue and to narrow down the affected service.

  3. investigating Mar 24, 2025, 10:13 AM UTC

    We are continuing to investigate this issue, which is affecting PUSH services.

  4. identified Mar 24, 2025, 10:28 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Mar 24, 2025, 10:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 24, 2025, 10:39 AM UTC

    This incident has been resolved.

  7. postmortem Apr 03, 2025, 06:41 PM UTC

    [Final IR Download here](https://supportportal.gemalto.com/sys_attachment.do?sys_id=bce40a3f83ac6290ee2f12026daad3e8) [IR History Download here](https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)