SafeNet Trusted Access EU/US incident

EU - Push OTP Service Incident

Minor Resolved View vendor source →

SafeNet Trusted Access EU/US experienced a minor incident on April 29, 2025 affecting Push Delivery, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2025, 09:02 AM UTC
Resolved
Apr 29, 2025, 09:06 AM UTC
Duration
4m
Detected by Pingoru
Apr 29, 2025, 09:02 AM UTC

Affected components

Push Delivery

Update timeline

  1. investigating Apr 29, 2025, 09:02 AM UTC

    The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers. Please note you can still authenticate by generating OTP manually from your mobile app. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

  2. identified Apr 29, 2025, 09:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 29, 2025, 09:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 29, 2025, 09:06 AM UTC

    This incident has been resolved.

  5. postmortem May 09, 2025, 03:59 PM UTC

    [Final IR Download here](https://gemalto.service-now.com/sys_attachment.do?sys_id=04377653c3992a5463ec26359901310a) [IR History Download here](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)