SafeNet Trusted Access EU/US incident

US - Admin Console Incident

Major Resolved View vendor source →

SafeNet Trusted Access EU/US experienced a major incident on May 2, 2025 affecting Admin Consoles, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2025, 08:26 PM UTC
Resolved
May 02, 2025, 08:49 PM UTC
Duration
22m
Detected by Pingoru
May 02, 2025, 08:26 PM UTC

Affected components

Admin Consoles

Update timeline

  1. investigating May 02, 2025, 08:26 PM UTC

    The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

  2. resolved May 02, 2025, 08:49 PM UTC

    The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

  3. postmortem May 20, 2025, 08:30 PM UTC

    [Final IR Download here](https://gemalto.service-now.com/sys_attachment.do?sys_id=6a20a80b3be1ead0c0cf0444c3e45adb) [IR History Download here](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)