Runa incident

Hello Fresh US orders are failing

Minor Resolved View vendor source →

Runa experienced a minor incident on July 30, 2026 affecting Gift Processing, lasting 5d 1h. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2026, 02:03 PM UTC
Resolved
Aug 04, 2026, 03:28 PM UTC
Duration
5d 1h
Detected by Pingoru
Jul 30, 2026, 02:03 PM UTC

Affected components

Gift Processing

Update timeline

  1. investigating Jul 30, 2026, 02:03 PM UTC

    We are currently investigating an issue causing some orders of Hello Fresh US (HFRESH-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. resolved Aug 04, 2026, 03:28 PM UTC

    This incident has been resolved.