Runa incident

Xsolla US orders are failing

Resolved after 34 minutes, affecting United States, on September 21, 2026.

investigating Sep 21, 2026, 05:18 PM UTC

We are currently investigating an issue causing some orders of Xsolla US (XSOLLA-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

Started
Sep 21, 2026, 05:18 PM UTC
Resolved
Sep 21, 2026, 05:53 PM UTC
Duration
34m
Detected by Pingoru
Sep 21, 2026, 05:18 PM UTC

Affected components

United States

Update timeline

  1. investigating Sep 21, 2026, 05:18 PM UTC

    We are currently investigating an issue causing some orders of Xsolla US (XSOLLA-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. resolved Sep 21, 2026, 05:53 PM UTC

    This incident has been resolved.

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