Runa incident

Amazon Pay orders are failing

Resolved after 11 hours 6 minutes, affecting India, on September 17, 2026.

monitoring Sep 17, 2026, 11:20 AM UTC

We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

Started
Sep 17, 2026, 01:13 AM UTC
Resolved
Sep 17, 2026, 12:20 PM UTC
Duration
11h 6m
Detected by Pingoru
Sep 17, 2026, 01:13 AM UTC

Affected components

India

Update timeline

  1. investigating Sep 17, 2026, 01:13 AM UTC

    We are currently investigating an issue causing some orders of Amazon Pay (AMZ-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. monitoring Sep 17, 2026, 11:20 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  3. resolved Sep 17, 2026, 12:20 PM UTC

    This incident has been resolved.

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