Runa incident

Amazon Pay orders are failing

Minor Resolved View vendor source →

Runa experienced a minor incident on September 17, 2026 affecting India, lasting 11h 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2026, 01:13 AM UTC
Resolved
Sep 17, 2026, 12:20 PM UTC
Duration
11h 6m
Detected by Pingoru
Sep 17, 2026, 01:13 AM UTC

Affected components

India

Update timeline

  1. investigating Sep 17, 2026, 01:13 AM UTC

    We are currently investigating an issue causing some orders of Amazon Pay (AMZ-IN) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. monitoring Sep 17, 2026, 11:20 AM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  3. resolved Sep 17, 2026, 12:20 PM UTC

    This incident has been resolved.