Routable had 13 outages in the last 2 years totaling 119h 31m of downtime — averaging 0.5 incidents per month.
There were 13 Routable outages since December 4, 2024 totaling 119h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are seeing elevated error rates with our payment provider. They are currently investigating.
Our provider has implemented a fix, and we see successful transactions. We are monitoring and investigating failed payables.
This incident has been resolved.
The Federal Reserve has experienced system issues this morning causing a delay in Same-Day ACH processing. Same-Day ACH debit and credit transactions expected to clear at 12:00 PM CT will be delayed. We are monitoring the situation and working with our partners.
This incident has been resolved.
An issue with a provider is resulting in errors for some international vendors and payments in the sandbox environment. Production payments are not affected.
Our provider has resolved their issues, and sandbox international payables are working as expected now.
We are investigating a rise in error rates and timeouts to our production application systems.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing degraded performance affecting logins and various in-app actions. Users may notice slower than usual response times. Our team is actively investigating the issue and working to restore normal performance as quickly as possible. We will provide updates as more information becomes available.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
The issue has been resolved and we are monitoring.
This incident has been resolved.
We are seeing an increase in payment processing failures due to an outage affecting our providers.
We are seeing an increase in payment processing failures due to an outage affecting our providers. This is related to the ongoing Cloudflare outage.
Cloudflare has implemented a fix. We will continue to monitor systems.
This incident has been resolved.
We are seeing an increase in error rate and latency in our system, affecting both the UI and the API. We are currently investigating the issue.
We are continuing to investigate this issue.
We have identified overloaded systems and are rectifying them. We are seeing some performance increases and lowered error rate, but we are still working on the issue.
Performance has been restored to normal levels, and we continue to monitor the services.
We are continuing to monitor for any further issues.
We have deployed a change to further improve responsiveness, and this incident is now complete.
Quickbooks online is experiencing an outage, and it is triggering disconnections with Routable. We are investigating and monitoring the QBO systems.
We are continuing to investigate this issue.
Quickbooks online has resolved their outage. Routable clients should be able to resume normal functionality within the platform. Please reach out if you require support with reconnections or authentication. Sorry for the disruption to your day!
We have a fix and are rolling it out momentarily.
The issue has been identified and a fix is being implemented.
A fix has been deployed.
Some transfers are delayed due an underlying provider issue. The team is investigating the issue now.
The system is working again, and we are monitoring for further issues. A small number of payables were impacted and put into Issue status, and the team is working to re-process them.
This incident has been resolved.
There was a period of increased errors and latency in requests to our dashboard and API. Requests are flowing faster now, and we are investigating the cause.
We have confirmed that all systems are behaving as expected.
We had a brief period of increased latency and error rates during a software deployment. The application was unresponsive for around 5 minutes, and recovered automatically. If there are any further issues please contact support.
We are experiencing issues with our banking provider that may result in delays in processing as well as the inability to manually add funding sources.
This incident has been resolved.