Root Outage History
Root is up right nowPingoru has recorded 49 incidents for Root: 11 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 2 of 744 (0%) |
| June 2026 | 2 | 3 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 3 of 720 (0%) |
| October 2026 | 1 | 2 of 576 (0%) |
Incidents, newest first
Minor October 13, 2026 Claim document processing failures 2h 23m API, Dashboard
Started Oct 13, 2026, 02:09 PM UTC· resolved Oct 13, 2026, 04:32 PM UTC
- investigating Oct 13, 2026, 02:09 PM UTC
The AI feature on claim document uploads is currently down. A fix is being deployed.
- identified Oct 13, 2026, 03:12 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 13, 2026, 04:32 PM UTC
This incident has been resolved.
Minor September 11, 2026 Delayed communications 3h 24m API
Started Sep 11, 2026, 11:58 AM UTC· resolved Sep 11, 2026, 03:22 PM UTC
- monitoring Sep 11, 2026, 11:58 AM UTC
We are seeing delays in outbound communications following a large volume of payments. Communications are queued and will be sent, no messages are lost. We will update as the backlog clears.
- resolved Sep 11, 2026, 03:22 PM UTC
This incident has been resolved.
Critical July 17, 2026 Dashboard Unavailable for select tenants 14m Dashboard
Started Jul 17, 2026, 11:46 AM UTC· resolved Jul 17, 2026, 12:01 PM UTC
- investigating Jul 17, 2026, 11:46 AM UTC
We are currently investigating this issue.
- monitoring Jul 17, 2026, 11:52 AM UTC
Dashboard is available. We are monitoring.
- resolved Jul 17, 2026, 12:01 PM UTC
This incident has been resolved.
Minor June 12, 2026 Momentary database contention 1m
Started Jun 12, 2026, 09:09 AM UTC· resolved Jun 12, 2026, 09:10 AM UTC
- resolved Jun 12, 2026, 09:09 AM UTC
Database contention resulted in a short (~1 min) burst of API requests failures before self-resolving.
Minor June 1, 2026 Degraded performance on lifecycle hooks 2h 28m API
Started Jun 01, 2026, 08:20 AM UTC· resolved Jun 01, 2026, 10:49 AM UTC
- monitoring Jun 01, 2026, 08:20 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 01, 2026, 08:59 AM UTC
No impact to clients.
- resolved Jun 01, 2026, 10:49 AM UTC
This incident has been resolved.
Notice May 6, 2026 Database outage 1h 32m API, Dashboard, Data Exports
Started May 06, 2026, 09:34 AM UTC· resolved May 06, 2026, 11:07 AM UTC
- investigating May 06, 2026, 09:34 AM UTC
We are currently investigating this issue.
- identified May 06, 2026, 09:58 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 06, 2026, 10:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2026, 11:07 AM UTC
This incident has been resolved.
Critical February 3, 2026 Platform outage 35m API
Started Feb 03, 2026, 08:31 AM UTC· resolved Feb 03, 2026, 09:06 AM UTC
- identified Feb 03, 2026, 08:31 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 03, 2026, 08:41 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 03, 2026, 09:06 AM UTC
This incident has been resolved.
Critical November 26, 2025 Product Module code not executing 45m API
Started Nov 26, 2025, 11:12 AM UTC· resolved Nov 26, 2025, 11:57 AM UTC
- monitoring Nov 26, 2025, 11:20 AM UTC
The issue has been identified and rollback. We are continuing investigations across all domains.
- monitoring Nov 26, 2025, 11:21 AM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 26, 2025, 11:46 AM UTC
Degraded performance. We are continuing to monitor and resolve any further issues.
- resolved Nov 26, 2025, 11:57 AM UTC
This incident has been resolved.
Major November 21, 2025 API Performance Degradation - Database Connection Pool Exhaustion 18m API, Dashboard
Started Nov 21, 2025, 10:22 AM UTC· resolved Nov 21, 2025, 10:40 AM UTC
- investigating Nov 21, 2025, 11:22 AM UTC
We are experiencing API timeouts and degraded performance due to database connection pool exhaustion. Impact: Users may experience: - Slow API responses - Timeout errors on policy issuance and other operations - Failed requests requiring retries
- resolved Nov 21, 2025, 12:21 PM UTC
This incident has been resolved.
Major October 28, 2025 Delayed email delivery 1h 51m API
Started Oct 28, 2025, 01:38 PM UTC· resolved Oct 28, 2025, 03:30 PM UTC
- identified Oct 28, 2025, 01:38 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 28, 2025, 08:06 PM UTC
This incident has been resolved.
Minor August 27, 2025 Degraded performance 11m API, Dashboard
Started Aug 27, 2025, 06:47 AM UTC· resolved Aug 27, 2025, 06:59 AM UTC
- investigating Aug 27, 2025, 06:47 AM UTC
We are currently investigating this issue.
- investigating Aug 27, 2025, 06:58 AM UTC
We are continuing to investigate this issue.
- resolved Aug 27, 2025, 06:59 AM UTC
This incident has been resolved.
Minor May 30, 2025 Policy notes –
Started May 30, 2025, 02:00 PM UTC· resolved May 30, 2025, 02:00 PM UTC
- resolved Jun 02, 2025, 05:10 AM UTC
Unable to create or view policy notes
Minor May 13, 2025 Document creation delay 42m API
Started May 13, 2025, 11:44 AM UTC· resolved May 13, 2025, 12:26 PM UTC
- investigating May 13, 2025, 11:44 AM UTC
We are currently investigation the issue.
- resolved May 13, 2025, 12:26 PM UTC
This incident has now been resolved. Customers may have experienced up to one hour's delay in receiving policy and terms documents.
Notice February 28, 2025 Product module code timeouts 4m API, Dashboard
Started Feb 28, 2025, 01:47 PM UTC· resolved Feb 28, 2025, 01:52 PM UTC
- investigating Feb 28, 2025, 01:47 PM UTC
Product module code functions timing out
- investigating Feb 28, 2025, 02:43 PM UTC
We are continuing to investigate this issue.
- investigating Feb 28, 2025, 02:43 PM UTC
We are continuing to investigate this issue.
- resolved Mar 13, 2025, 02:29 PM UTC
This incident has been resolved.