Root incident

API Performance Degradation - Database Connection Pool Exhaustion

Major Resolved View vendor source →

Root experienced a major incident on November 21, 2025 affecting API and Dashboard, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2025, 10:22 AM UTC
Resolved
Nov 21, 2025, 10:40 AM UTC
Duration
18m
Detected by Pingoru
Nov 21, 2025, 10:22 AM UTC

Affected components

APIDashboard

Update timeline

  1. investigating Nov 21, 2025, 11:22 AM UTC

    We are experiencing API timeouts and degraded performance due to database connection pool exhaustion. Impact: Users may experience: - Slow API responses - Timeout errors on policy issuance and other operations - Failed requests requiring retries

  2. resolved Nov 21, 2025, 12:21 PM UTC

    This incident has been resolved.