Root incident

Claim document processing failures

Minor Resolved View vendor source →

Root experienced a minor incident on October 13, 2026 affecting API and Dashboard, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2026, 02:09 PM UTC
Resolved
Oct 13, 2026, 04:32 PM UTC
Duration
2h 23m
Detected by Pingoru
Oct 13, 2026, 02:09 PM UTC

Affected components

APIDashboard

Update timeline

  1. investigating Oct 13, 2026, 02:09 PM UTC

    The AI feature on claim document uploads is currently down. A fix is being deployed.

  2. identified Oct 13, 2026, 03:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 13, 2026, 04:32 PM UTC

    This incident has been resolved.