Resolved after 3 hours 53 minutes, affecting East Server and West Server, on May 3, 2022.
Our Development team has identified a spike in our servers starting at 10:30 am PST causing slowness and red-lining. We have scaled up our servers and have noticed these issues to have reduced since 11:03 am PST. Our team will continue to monitor our servers.
Affected components
Update timeline
- investigating May 03, 2022, 06:07 PM UTC
We have had reports from properties that have been experiencing slowness and red-lining when operating RoomKeyPMS on various functions. Our Product & Development teams are aware and currently investigating this issue.
- monitoring May 03, 2022, 06:26 PM UTC
Our Development team has identified a spike in our servers starting at 10:30 am PST causing slowness and red-lining. We have scaled up our servers and have noticed these issues to have reduced since 11:03 am PST. Our team will continue to monitor our servers.
- resolved May 03, 2022, 10:01 PM UTC
This incident has been resolved.
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