RoomKeyPMS incident

Slowness, Red-Lining, & Issues Logging in to RoomKeyPMS

Resolved after 4 hours 58 minutes, affecting West Server, on May 4, 2022.

identified May 04, 2022, 05:29 PM UTC

Our Development team has identified the issue and clients should be able to log in as of 10:26 am PST. A post-mortem investigation is occurring in progress.

Started: May 04, 2022, 05:22 PM UTC
Resolved: May 04, 2022, 10:21 PM UTC
Duration: 4h 58m
Detected by Pingoru: May 04, 2022, 05:22 PM UTC

Affected components

West Server

Update timeline

investigating May 04, 2022, 05:22 PM UTC

We have had reported issues with slowness, red-lining, and issues logging in to RoomKeyPMS starting at 10:16 am PST. Our Development is currently investigating the issue. Please standby for further updates.
identified May 04, 2022, 05:29 PM UTC

Our Development team has identified the issue and clients should be able to log in as of 10:26 am PST. A post-mortem investigation is occurring in progress.
resolved May 04, 2022, 10:21 PM UTC

This incident has been resolved.

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